Overview
The "Failed to Load Setting" error is often seen on devices running macOS. This occurs when the program is launched. It happens when old preferences remain after the software has been uninstalled or once the software is updated. When Kaltura Capture is uninstalled or updated, its preference files are not removed from the system. These leftover files can conflict with version 5.0+ and cause the "Failed to Load Settings" error. Manually clearing the Settings folder ensures the application starts with a clean configuration.
Considerations
- This error prevents Kaltura Capture from opening or recording. I
- It can occur even after uninstalling and reinstalling the software, as certain files remain stored in the computer.
How to fix the error
- From the Finder menu bar, select Go.
- Select Go to Folder….
- In the text field, type the following path, replacing <username> with your Mac account username. NOTE: If you are on a personal computer, the username will match your computer username. If you are on a University computer, your username will match your UWEC credentials.
/Users/<username>/Library/Preferences/Kaltura/Capture/Settings - Delete all files inside the Settings folder.
- Reinstall Kaltura Capture:
- If you are on a personal device, reinstall from the Kaltura download page found in My Media in Canvas.
- If you are on a university device:
- Windows devices can reinstall from the Kaltura download page found in My Media in Canvas.
- macOS devices can reinstall from Self Service+
Additional Resources