Kaltura: Enabling System Permissions (Mac)

Overview

This article describes how to fix the security settings that may be blocking the use of Kaltura Capture on a MacOS. While some of these messages can also include storage issues, they are commonly seen when there are operating system permission issues. This common error can produce a message of one of the following: 

• "Failed to record" or "Failed to upload" 
• "We are unable to connect right now, please check your network and try again later."
• "Less than 1 GB of Memory, Kaltura Cannot Run." 

Steps to troubleshoot

1. Go into System Settings (Preferences). 
2. Select Privacy and Security.  
3. 
4.  Select the Camera setting and turn the toggle blue (to the right) to ensure KalturaCapture can access it. 
5. Select the Microphone setting, and turn the toggle blue (to the right) to ensure KalturaCapture can access it. 
6. Finally, select the Screen & System Audio Recording and turn the toggle blue (to the right) to ensure KalturaCapture can access it. 
7.  Close the program and restart it. 
8. If the problem persists, please contact LTS Help Desk for further troubleshooting options.