Kaltura: Troubleshooting the Access Denied Error Message (Canvas)

Overview

You may get an error stating "Access Denied" when attempting to access a Kaltura MediaSpace video. This message tends to occur the most when viewing a video in Canvas. 

Steps to troubleshoot 

If you encounter an access denied, API error, or a blank page within Canvas, please try the following: 

1. Refresh your page by selecting the refresh button in the browser. 
2. If the problem persists, clear your cookies and cache within the browser. NOTE: It is recommended to use Chrome or Firefox for the best experience.  
   1. Chrome Instructions 
   2. Firefox Instructions 
3. Close all browser windows and restart the browser. 
4. Log back into Canvas and navigate to the course page where the video is posted. 
5. If you still have issues, contact the instructor or the Help Desk to help investigate further.