Steps to resolve this Office activation issue on Windows:
- Sign out and close all Office apps including Teams and OneDrive. Make sure you are not signed into Office with a personal account before closing the Office apps.
- Empty folder c:\users<username>\AppData\Local\Microsoft\Office\16.0\OfficeFileCache
- Empty folder c:\users\<usersname>\AppData\Local\Microsoft\Office\16.0\Wef
- Rename folder c:\users<usersname>\AppData\Local\Microsoft\IdentityCache to IdentityCacheOld
- Rename folder c:\users<usersname>\AppData\Local\Microsoft\OneAuth to OneAuthOld
- Navigate to Credential Manager, under "Windows Credential" remove anything related to Microsoft
- Navigate to Accounts, "Access work or school account" and disconnect the pc if it's connected.
- Navigate to Control Panel>Apps>Programs&Features>Uninstall a program>Microsoft 365 Apps for Enterprise>Modify/change>Online Repair and click on repair.
- Open an admin PowerShell prompt and run "dsregcmd /ForceRecovery"
- In the same admin PowerShell prompt, paste this command and run it:
if (-not (Get-AppxPackage Microsoft.AAD.BrokerPlugin)) { Add-AppxPackage -Register "$env:windir\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown } Get-AppxPackage Microsoft.AAD.BrokerPlugin
11. Launch word and sign-in with the users' credentials
**Credit for this fix goes to this post
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If you have questions related to this article, please contact the LTS Help Desk at 715-836-5711 or helpdesk@uwec.edu.
