Email: Configure the Mail App on iOS Devices

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Users that already had Exchange set up on their devices will need to remove and re-add their University Exchange account. If you are setting up you are configuring the Mail App for Office 365 for the first time, skip to Configure a New Account below.
NOTES: If you are required to use Duo Security for email, you’ll need to be using iOS 11 or higher in order to set up your email via the Mail app.

Delete an Existing Account

  1. Launch the Settings app.
    settings button
  2. Tap Accounts and Passwords.
  3. Accounts.
  4. Tap Exchange
    exchange button
  5. Tap Delete Account.
    delete account button

  6. Tap Delete from My iPhone / iPad / iPod (button may vary depending on your device).
    Delete from My IPhone/IPad/IPod

Configure a New Account

  1. Launch the Settings app.
    settings app
  2. Tap Accounts and Passwords.
    Accounts and Passwords
  3. Accounts
  4. Tap Add Account.
  5. Tap Exchange.
  6. Type your University email address in the Email field.
  7. Type a new description in the Description field (optional).
  8. Tap Next.
  9. A prompt will appear saying "Sign in to your Exchange account using Microsoft?  Your email address will be sent to Microsoft to discover you Exchange account information." 
  10. Click Sign In
    Sign In
  11. After you accept the “Sign in to your Exchange account using Microsoft?” prompt, you will see the UW-EC Office 365 Login Service page. Type your password.
    Enter UWEC User and Password
  12. After the password is typed, you will receive the Duo prompt if you have Duo enabled.
    Duo Prompt
  13. Tap Accept.
  14. Tap Save.

Manually Configure a New Account

If you are prompted with a page similar to the following picture, enter the following:

  1. Tap Email and enter your UW Eau Claire email address.
  2. Tap Server and type
  3. Enter uwec as the domain.
  4. Type in your UW Eau Claire Username.
  5. Type in your UW Eau Claire Password.