Follow these steps to clear the Teams client cache on Windows:
- Quit Teams
- Open the Run dialog box by pressing the Windows logo key + R
- In the Run dialog box, copy/paste:
- new Teams app: C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe
- classic Teams app: %appdata%\Microsoft\Teams
- Press Enter and delete all files and folders in the directory
- Restart Teams
Follow these steps to clear the Teams client cache on MacOS
- Quit Teams by right clicking the Teams icon in the dock and selecting Quit
- In Finder, open the /Applications/Utilities folder, then double-click Terminal
- If you are using the new Teams app
- Copy and paste rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams into the Terminal window and press Enter
- Copy and paste rm -rf ~/Library/Containers/com.microsoft.teams2 into the Terminal window and press Enter
- If you are using the classic Teams app
- Copy and paste rm -r ~/Library/Application\ Support/Microsoft/Teams into the Terminal window and press Enter
- Restart Teams