Office 365: Microsoft Teams Clear Client Cache

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Follow these steps to clear the Teams client cache on Windows:

  1. Quit Teams
  2. Open the Run dialog box by pressing the Windows logo key + R
  3. In the Run dialog box, copy/paste:
    • new Teams app: C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe  
    • classic Teams app: %appdata%\Microsoft\Teams
  4. Delete all files and folders in the directory.
  5. Restart Teams.