Telephone: Teams Calling - Physical Phones

Yealink MP Series Phones (MP56 E2, MP54 E2, MP52 E2, MP45)

Overview

The Yealink MP Series phones are UW-Eau Claire's choice for Microsoft Teams–compatible desk phones. These devices provide high-quality voice calling, integration with Microsoft Teams, and an intuitive touchscreen or button-based interface, depending on the model.

Models 

MP56 E2 IP Phone - around $225

7” Touchscreen, Ethernet connection, RJ9 Handset & Headset Ports, High-definition (HD) voice quality

Good for: Front Desk that receives many phone calls, Individual that receives a lot of calls and transfer calls often.

Considerations: It’s big

MP54 E2 IP Phone - around $190 

Mid-range touchscreen phone for everyday users

4” Touchscreen, Ethernet connection, High-definition (HD) voice quality

Good for: Individuals that receive many phone calls

Considerations: Smaller screen

MP52 E2 IP Phone - around $150

 Entry-level model with button interface

2.4” Color screen, Ethernet connection, High-definition (HD) voice quality

Good for: Individuals that wants a handset that is independent of a computer.

Considerations: Easy to use, Smallest screen

Yealink MP45 USB Phone - around $75

Compact/basic model light use and Windows only - Computer required, not stand alone

Windows ONLY - Phone shaped headset, Works best if only sound device

4” Touchscreen, USB connection (computer needed)

Supports modern RJ wired headset

Good for: Individual that doesn’t get many phone calls and always have the computer in use.

Considerations:
*Tricky with other speakers or headsets
*Teams must be running
*May have to click close on the computer to end a phone call

How-To / General Use

1. Signing In

1. Power on the phone.
2. Select Sign In on the screen.
3. Choose a sign-in method:
   • Sign in via computer (recommended)
   • Enter username and password directly on the phone
4. Follow on-screen instructions to complete authentication.

2. Making a Call

Option A: Using the Dial Pad

1. Enter the phone number using the keypad.
2. Press the Call button.

Option B: Using Contacts

1. Tap or select Contacts.
2. Search for the desired contact.
3. Select the contact and press Call.

3. Answering a Call

• Lift the handset, press the Answer button, or tap the on-screen prompt.

4. Ending a Call

• Hang up the handset or press the End Call button.

5. Placing a Call on Hold

1. During a call, press Hold.
2. To resume, press Resume.

6. Transferring a Call

1. Press Transfer during an active call.
2. Enter or select the recipient.
3. Choose:
   • Blind Transfer: Transfers immediately
   • Consultative Transfer: Speak with recipient before completing

7. Joining a Microsoft Teams Meeting

1. Tap or select Calendar.
2. Choose the meeting.
3. Press Join at the scheduled time.

8. Adjusting Volume

• Use the volume buttons on the phone to adjust:
  • Ringer volume (when idle)
  • Call volume (during a call)

9. Checking Voicemail

1. Select Voicemail.
2. Choose a message.
3. Press Play.

10. Signing Out

1. Go to Settings.
2. Select Sign Out.
3. Confirm when prompted.