Knowledge Base

Category: Knowledge Base

Resources for faculty and staff who create and maintain Knowledge Base articles. Find how-to guides, content standards, and tools to help you write, format, and publish high-quality KB content.

Articles

Browse 6 articles in category Knowledge Base

  1. Add or edit alt text on images in KB articles

    Adding or editing alternative (alt) text on images used in article content within the Knowledge Base app.

  2. Creating a New KB Article

    Step-by-step instructions for creating and publishing a new Knowledge Base article. Includes logging in, setting up your article, and writing content.

  3. Editing a KB Article

    Step-by-step instructions for opening, editing, and saving an existing Knowledge Base article. Covers finding your article and making edits.

  4. KB Article Review Checklist

    Use this checklist to review your Knowledge Base article. Covers content accuracy, visual presentation, and heading structure.

  5. KB Formatting Standards

    Reference guide for formatting and styling Knowledge Base articles. Covers language, headings, links, images, alt text, and voice and tone.

  6. Knowledge Base System Changelog

    A log of changes to the Knowledge Base software system.

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