Category: Knowledge Base

Resources for faculty and staff who create and maintain Knowledge Base articles. Find how-to guides, content standards, and tools to help you write, format, and publish high-quality KB content.

Articles

Browse 4 articles in category Knowledge Base

  1. Creating a New KB Article

    Step-by-step instructions for creating and publishing a new Knowledge Base article. Includes logging in, setting up your article, and writing content.

  2. Editing a KB Article

    Step-by-step instructions for opening, editing, and saving an existing Knowledge Base article. Covers finding your article and making edits.

  3. KB Article Review Checklist

    Use this checklist to review your Knowledge Base article. Covers content accuracy, visual presentation, and heading structure.

  4. KB Formatting Standards

    Reference guide for formatting and styling Knowledge Base articles. Covers language, headings, links, images, alt text, and voice and tone.